Protective DNS Providers: How do you choose?

Why should you care about protective DNS?

Choosing the right protective DNS provider for your organization can keep your information secured from a number of threats—including ransomware, phishing, and botnet—and is the extra layer of security between you and unwanted content. A protective DNS solution (or PDNS solution) can secure your organization's important data and avoid the risk of a threat attack.

The National Security Agency (NSA) and the Cybersecurity of Infrastructure Security Agency (CISA) made a statement together where they advised organizations to adopt PDNS guidelines and stated, “DNS was not built to withstand abuse from bad actors intent on causing harm.” They have both urged the importance of protective DNS and encourage users to combine this layer of security with your organization’s cybersecurity practices. 

The next question is, “Which PDNS provider do I choose?” Here we will examine DNS provider comparisons by category to help you choose the right protective DNS provider for your company. 

Comparing your options

There are plenty of options when choosing a protective DNS provider but when it comes to figuring out which one is best for your company, it’s best to compare what features perform the highest. Let’s dive into the G2 Comparison Report of Summer 2021 and see what DNS filtering service features you should be looking at:

Customer Satisfaction

Looking into how different PDNS providers compare with customer satisfaction rates is usually a given. Higher satisfaction rates obviously mean their customers are happier and fulfilled with their DNS protection. A good way to look into how the different PDNS providers compare is in their NPS, or net provider score. This is where Cisco Umbrella has fallen short with a score of 46 out of 100. On the other hand, DNSFilter is leading the pack with a score of 82.   

Threat detection accuracy

DNSFilter is the only PDNS solution that is AI-driven. While other solutions in the DNS comparison report rely solely on threat feeds, DNSFilter leverages AI in addition to threat feeds to categorize and block malicious domains. Our AI-driven website categorization means we’re more accurate, and we catch threats far earlier than competitors—an average of 5 days faster. We are uniquely positioned to catch 0-day threats, and 76% of threats we do find, our competitors do not.

Easy Implementation

Some SaaS products are known for lengthy implementations, meaning you delay any product benefits for the length of the deployment. It might take months to get up and running! While 69% of DNSFilter customers can get their product live in less than a day, only 35% of  Webroot DNS Protection’s customers can say the same. Our tool is so simple that 100% of customers who leave us a review on G2 are up-and-running in a month and not a day longer. 

Fastest Resolver

The speed of DNS resolution is important. With a slower protective DNS provider, productivity will inevitably be impacted. Third-party tool ranks the speed of DNS resolvers worldwide. When it comes to North America and Asia, DNSFilter is in the top spot. We are also No. 2 worldwide as of the writing of this article.

Cloudflare Gateway, their Cloudflare DNS product, is often towards the top of the pack as well. But in North America in particular, DNSFilter is roughly 2ms faster. So the websites you visit in your day-to-day will load faster in comparison.

Customer Support

Another feature that’s vital is responsive support from your provider. According to the G2 report, WebTitan has a decent score of 84% for quality of support, but DNSFilter still rises to the top with a 94% rating. 

WebTitan has reselling resources, but DNSFilter has this and more. Besides resources for resellers, DNSFilter also has a product feedback portal, chat support, and a highly trained team of support specialists. DNSFilter takes pride in being the easiest DNS security provider to work with.

With most of the competition lacking in speed, implementation, customer satisfaction, and support, DNSFilter is the overall leader for protective DNS. At DNSFilter, we are always updating and innovating our product to keep you and your organization safe from security threats and block all unwanted content.

Want the full latest comparison report of all PDNS providers? Check out the DNS Security Benchmark Report of 2021 here!

  • There are no suggestions because the search field is empty.
Latest posts
Fall 2023 G2 Awards Are Here: 29 Badges and Counting For DNSFilter Fall 2023 G2 Awards Are Here: 29 Badges and Counting For DNSFilter

DNSFilter has been named a leader in Secure Web Gateway, DNS Security, and Web Security categories on G2, earning an impressive 29 badges and named in 29 reports. This includes new badges such as High Performer EMEA and Leader Americas in the Web Security category. 

These accolades are a testament to our commitment to our customers. We are particularly proud of our badges for ease of implementation, administration, and quality support. Providing ...

DNSFilter CEO Reacts to France’s “Bill to Secure and Regulate the Digital Space” DNSFilter CEO Reacts to France’s “Bill to Secure and Regulate the Digital Space”

At the end of June, Vint Cerf, one of the “fathers of the internet” published an article on Medium in response to a drafted bill by the French Republic. You can read the original French proposal here, but we’ll also include a version translated into English at the bottom of this article.

First, let me provide a quick summary of what the bill is proposing:

Spurred on by the proliferation of cyber threats and attacks, the government of France is pr...

Your Security Stack & Fantasy Football Team Have More in Common Than You'd Think Your Security Stack & Fantasy Football Team Have More in Common Than You'd Think

If you’re a football fan like many of us at DNSFilter, it’s possible you have a fantasy league in the office or with your friends. Our #sportsball slack channel is keeping many of us going as the weather cools down and the days get shorter. It’s a fun way to discuss and track the football season (and potentially win bragging rights and the respect of your fantasy prowess). 

Now you might be thinking, “How on Earth could fantasy football possibly ...

Explore More Content

Ready to brush up on something new? We've got even more for you to discover.