When a customer signs up for Cisco Umbrella, they face a slew of challenges. The first, and the one we hear repeatedly from our customers and prospects, is the total lack of support for the product. When you have an issue with Cisco Umbrella, it can be nearly impossible to get a hold of someone. This leads to impacted Cisco customers without any DNS security for large chunks of time.
The Cisco UI/UX is not intuitive and takes a more technical individual to implement the setup. This means you might need senior technical resources to take on a deployment they don’t have time for, as opposed to passing it over to a more junior engineer. Not to mention, within the Cisco Umbrella UI it is difficult to find things and some things are in multiple places, making it even harder to maintain a sense of where things are and where you can update them.
Other common Cisco challenges customers endure are long contracts that lock you in, no investment or innovation on the product (the UI has not evolved very much since its OpenDNS days), and a slower anycast network.
While there is a Cisco URL filtering option, it has its limitations. You can block URLs, but you cannot allow them. So if you have use cases where you’d like to allow certain pages of a website but block the rest, that leaves you with the unwieldy task of blocking every single page (sometimes hundreds or thousands) except the ones you want to access.In addition to URL filtering, Cisco Umbrella advertises IP filtering which is really just IP allowing. There is no way to block IPs through Cisco Umbrella. Since IPs can bypass the entire domain name system, it doesn’t make sense to allow IPs. The main benefit of IP filtering would be to block IPs, which Cisco Umbrella does not do.But URL filtering isn’t necessarily the best option for web security. DNSFilter does DNS filtering, which is a much simpler solution for the end user that requires less management overall.
Roaming Clients give you the ability to deploy DNS security to your endpoints, and it’s a useful tool if you’re interested in more granular reporting. Cisco Umbrella does not support every operating system when it comes to Roaming Clients, or “agents.” At DNSFilter, we support Windows, iOS, MacOS, and Android. Cisco Umbrella does not support Android devices.
Roaming Clients give you the ability to deploy DNS security to your endpoints, and it’s a useful tool if you’re interested in more granular reporting. Cisco Umbrella does not support every operating system when it comes to Roaming Clients, or “agents.” At DNSFilter, we support Windows, iOS, MacOS, and Android. Cisco Umbrella does not support Android devices.Start your free trial now
We switched from Cisco Umbrella to DNSFilter about 3 years ago, primarily to save some money.
We couldn't be happier with the switch. The speed is incredible, the interface is easy to use, it offers useful reporting and tools, and policy changes are implemented immediately instead of having to wait 15 minutes like with Umbrella.
...we switched from Cisco Umbrella to DNSFilter just before the 2019-20 school year and couldn't be happier. The initial setup only took 30 minutes or so, and that included creating a custom block page with our logo.
Filtering is set by categories, blacklists, and whitelists. In addition, there are options to block threats like cryptomining, malware, phishing, proxies, and others. You can also create different policies based on the source IP address. So, we could have the faculty and staff VLAN have one policy while the student VLANs have different policies. The pricing is also great in comparison to Cisco Umbrella.
Don't need to overpay for Cisco Umbrella. DNSFilter is fast, well priced and has all the features you'll need. Very responsive support and dev departments to implement new ideas and tweak existing ones.