When a customer signs up for Cisco Umbrella, they face a slew of challenges. The first, and the one we hear repeatedly from our customers and prospects, is the total lack of support for the product. When you have an issue with Cisco Umbrella, it can be nearly impossible to get a hold of someone. This leads to impacted Cisco customers without any DNS security for large chunks of time.
The Cisco UI/UX is not intuitive and takes a more technical individual to implement the setup. This means you might need senior technical resources to take on a deployment they don’t have time for, as opposed to passing it over to a more junior engineer. Not to mention, within the Cisco Umbrella UI it is difficult to find things and some things are in multiple places, making it even harder to maintain a sense of where things are and where you can update them.
Other common Cisco challenges customers endure are long contracts that lock you in, no investment or innovation on the product (the UI has not evolved very much since its OpenDNS days), and a slower anycast network.
Roaming Clients give you the ability to deploy DNS security to your endpoints, and it’s a useful tool if you’re interested in more granular reporting. Cisco Umbrella does not support every operating system when it comes to Roaming Clients, or “agents.” At DNSFilter, we support Windows, iOS, MacOS, and Android. Cisco Umbrella does not support Android devices.
Cisco Umbrella (previously OpenDNS) is a cloud-based DNS security solution, similar to DNSFilter. Umbrella provides basic needs to manage web filtering, includes rudimentary firewall style features like SSL decryption, and has integrations with high value platforms platforms like Connectwise PSA and S3 for log export. However, Cisco Umbrella is not as effective at blocking threats as DNSFilter, is harder to deploy, and has not continued to optimize the product over time.
Cisco Umbrella began as OpenDNS in 2008 as the first cloud-based protective DNS service. OpenDNS was purchased by Cisco in 2014. The name OpenDNS is now used for free filtering for home and families. It has different settings to block threats and/or adult categories compared to its Cisco Umbrella counterpart. To complicate the matter, OpenDNS does have a Home VIP and Umbrella Prosumer paid plan that offers more control over the settings—however this plan is mostly made up of older OpenDNS customers who have been grandfathered in.
Pricing is largely unknown with Cisco Umbrella because there is no public pricing available and all deals require communication with the sales team. Some reports have shown ~ $2.20 per user with a 100 user minimum, but that is mostly speculation. DNSFilter's pricing is $1 per user, with a minimum spend of $20 per month. Discounts are available for MSPs and Education. All pricing is clear on the public website.
The biggest difference between DNSFilter and Cisco Umbrella is the efficacy of DNSFilter's domain classification, which relies on our AI Webshrinker. Further, DNSFilter has an approachable company culture, and customers are involved in our decision making process of which features to implement. We have a transparent pricing model displayed on our public website and our support team is incredibly responsive compared to Cisco's. DNSFilter also offers more whitelabeling options for MSPs.