A user is anyone who regularly connects to your networks. Usually this is the number of employees and contractors you have on your networks. For example, if your business has 20 employees and 10 contractors that connect regularly to your network, then you have 30 users. If you have a large guest network, check out our Guest WiFi plans.

We understand that users may typically have more than one device (such as both a laptop and a mobile device). As such, we don’t employ “license keys” and are only concerned with user counts, not device counts.

We also offer per-device plans. If you are a public WiFi provider or have kiosks or a product integration or any other type of custom deployment, please contact us.

We rely on you to tell us the number of users in your organization, then we use DNS request averages to verify that number.

Yes, we have a minimum charge of $20 per month on the Basic Plan, which includes your first 20 users. We have a minimum charge of $50 per month on the Professional Plan, which includes your first 25 users. We have a minimum charge of $100 per month on the Enterprise Plan, which includes your first 33 users. Education also has a minimum charge of $500 per year, which includes your first 250 users.

If you process more than 2 billion DNS requests annually or have a special requirement, we can work with you. Please contact us to discuss options such as custom pricing or private deployments.