DNSFILTER VS UMBRELLA: WHAT’S THE DIFFERENCE?
DNSFilter is the only DNS threat protection providing real-time domain analysis that results in protection from more threats. At DNSFilter, we detect zero-day threats an average of 7 days before traditional threat feeds.
Though basic Cisco Umbrella features appear simple to configure, customers report encountering errors that sometimes take days to resolve as soon as you want to apply IP filtering or SSL decryption, they encounter errors that sometimes take days to resolve. In contrast, DNSFilter customers have expressed time and time again that configuring DNSFilter is simple, while its interface is easy to understand, and include phenomenal customer support, in the rare occasion it’s needed. (Read Reviews)
CISCO UMBRELLA ROAMING CLIENT VS. DNSFILTER ROAMING CLIENTS
Roaming Clients give you the ability to deploy DNS security to your endpoints, and it’s a useful tool if you’re interested in more granular reporting.
Cisco Umbrella's Roaming Clients are going End-of-Life in April 2024, requiring Umbrella users to migrate and re-implement their Roaming Clients using Cisco AnyConnect.
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Cisco Umbrella Roaming Client End-of-Life:
DNSFILTER vs Cisco Umbrella
|Stable & Global Network
|LAN Proxy/Virtual Appliance
|Policy Change Update
|UP TO 15 MIN
|Desktop Roaming Clients
|Mobile Roaming Clients
|Desktop Roaming Clients
|Whitelabeled for Resale
|Bulk Block Lists
Percent of customers up and running in a month
Frequently Asked Questions
WHAT IS CISCO UMBRELLA?
Cisco Umbrella (previously OpenDNS) is a cloud-based DNS security solution, similar to DNSFilter. Umbrella provides basic needs to manage web filtering, includes rudimentary firewall style features like SSL decryption, and has integrations with high value platforms platforms like Connectwise PSA and S3 for log export. However, Cisco Umbrella is not as effective at blocking threats as DNSFilter, is harder to deploy, and has not continued to optimize the product over time.
IS OPENDNS THE SAME AS CISCO UMBRELLA?
Cisco Umbrella began as OpenDNS in 2008 as the first cloud-based protective DNS service. OpenDNS was purchased by Cisco in 2014. The name OpenDNS is now used for free filtering for home and families. It has different settings to block threats and/or adult categories compared to its Cisco Umbrella counterpart. In 2022, Cisco announced that while OpenDNS will remain free for home use (with limited features), old OpenDNS MSP programs are now end-of-life.
WHAT IS THE PRICING FOR CISCO UMBRELLA?
Cisco Umbrella does not have public-facing pricing.
WHAT CHALLENGES DO CISCO UMBRELLA CUSTOMERS ENCOUNTER?
When a customer signs up for Cisco Umbrella, they face a slew of challenges. The first, and the one we hear repeatedly from our customers and prospects, is the total lack of support for the product. When you have an issue with Cisco Umbrella, it can be nearly impossible to get a hold of someone. This leads to impacted Cisco customers without any DNS security for large chunks of time. The Cisco UI/UX is not intuitive and takes a more technical individual to implement the setup. This means you might need senior technical resources to take on a deployment they don’t have time for, as opposed to passing it over to a more junior engineer. Not to mention, within the Cisco Umbrella UI it is difficult to find things and some things are in multiple places, making it even harder to maintain a sense of where things are and where you can update them. Other common Cisco challenges customers endure are long contracts that lock you in, no investment or innovation on the product (the UI has not evolved very much since its OpenDNS days), and a slower anycast network.
WHAT IS THE BIGGEST DIFFERENCE BETWEEN DNSFILTER & CISCO UMBRELLA?
The biggest difference between DNSFilter and Cisco Umbrella is the efficacy of DNSFilter's domain classification, which relies on our ML Webshrinker. Further, DNSFilter has an approachable company culture, and customers are involved in our decision making process of which features to implement. We have a transparent pricing model displayed on our public website and our support team is incredibly responsive compared to Cisco's. DNSFilter also offers more whitelabeling options for MSPs.