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Case Study

Healthcare System Switched to DNSFilter from Cisco Umbrella

About the customer: Healthcare system needed to find a more cost-effective alternative to Cisco Umbrella, which led them to DNSFilter.

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Customer needed a more cost-effective Cisco Umbrella alternative

The customer, a healthcare system, faced the challenge of securing their extensive and diverse network infrastructure, which includes guest Wi-Fi, corporate networks, and BYOD (Bring Your Own Device) networks.

As part of a layered security approach, they needed to address issues related to malware protection and ensure compliance by blocking access to gambling and other policy-violating websites. The impending renewal of their Cisco Umbrella contract, due roughly two months from the initial contact, created a sense of urgency to find an alternative solution that could meet their needs more cost-effectively.

Despite being satisfied with the performance of Cisco Umbrella, the customer found its cost—over $100,000—prohibitive. DNSFilter presented itself as a viable alternative. 

Similar level of security features at a lower cost

The customer first engaged with DNSFilter through a webinar, which served as the initial point of contact. They were in the process of moving away from their all-in Cisco security solutions, and Cisco Umbrella was the last remaining component to be replaced. Despite being satisfied with the performance of Cisco Umbrella, the customer found its cost—over $100,000—prohibitive.

DNSFilter presented itself as a viable alternative, offering a similar level of security features at a lower cost.

The key factors that influenced the customer's decision to switch included:

  • Cost-Effectiveness: DNSFilter provided the necessary security features at a price significantly lower than Cisco Umbrella.

  • Comparable Technology: DNSFilter offered technology on par with Cisco Umbrella, ensuring no compromise in the quality of protection.

  • Ease of Use and Implementation: DNSFilter's solution was user-friendly and straightforward to implement, minimizing disruption during the transition period.

  • Comprehensive Security: DNSFilter could secure guest Wi-Fi, corporate, and BYOD networks, effectively addressing the customer’s layered security approach and policy enforcement needs. DNSFilter also is more effective and faster at blocking threats than Cisco Umbrella—an average of 10 days faster.

Cost-effective, high-quality DNS protection

The decision to switch to DNSFilter resulted in multiple benefits for the customer:

  • Cost Savings: By transitioning from Cisco Umbrella to DNSFilter, the customer significantly reduced their security expenditure, achieving substantial cost savings without sacrificing security quality.

  • Seamless Implementation: The ease of use and straightforward implementation of DNSFilter ensured a smooth transition from Cisco Umbrella, with minimal downtime or disruption to the healthcare system’s operations. The initial onboarding took only two hours.

  • Enhanced Security: DNSFilter effectively secured the customer’s network infrastructure, providing robust protection against malware and ensuring compliance with internal policies by blocking access to unauthorized websites.

  • Customer Satisfaction: The healthcare system was highly satisfied with the performance, cost, and implementation process of DNSFilter, meeting their immediate security needs and aligning with their future goals.

By addressing their immediate security requirements and providing a cost-effective, high-quality solution, DNSFilter successfully replaced Cisco Umbrella as the customer’s DNS protection provider, reinforcing the customer’s commitment to maintaining a secure and compliant network environment.

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