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How MSPs Can Enhance Customer Experience with Technology
Customer experience is the secret sauce that sets successful Managed Service Providers (MSPs) apart from the rest. In a market teeming with competition, you need to offer more than the best technology or the lowest prices. It's about how clients feel when they interact with your services. A stellar customer experience can transform a one-time client into a loyal advocate, while a poor one can send them running to your competitors. According to a ...
From The Election Polls to Holiday Deals: Cybercriminals are Preying on Seasonal Trends For Their Own Gain
In July I published a blog on the DNSFilter website where I looked closely at our passive DNS data, highlighting early election trends in relation to threat domains.
Ensuring CIPA Compliance: A Practical Guide (and checklist) for Educational Leaders
The Children's Internet Protection Act (CIPA) is a critical law designed to ensure that students are protected from harmful online content. It requires schools and libraries to implement Internet safety measures, such as filtering and monitoring, to safeguard minors. Compliance with CIPA is essential for institutions seeking E-Rate program discounts for Internet access and internal connections.
